Returns & Exchanges
If there is a problem with your Keekaroo product, please contact the retailer you purchased from and follow their instructions.
If you purchased a replacement part from Keekaroo.com and when you received your replacement part and it is damaged or not the correct part for your product and would like to return for a FULL REFUND or replacement, please either Email Keekaroo Support or call toll free 1-800-994-2416.
Please note the following conditions:
There are certain things you must do in the event of a return in order to receive a full refund.
- You must keep your carton and packing materials for safe return transport! Please carefully repack the items so they are secure and tight inside the box in the same configuration you originally received them.
- You must contact us WITHIN 30 DAYS of the receipt of the products. When you do, we will provide you with return instructions and a return authorization number to insure that your return is processed.
- All customers are responsible for the cost of shipping the returned item(s) to Keekaroo.com with a return authorization number and in the original packaging as stated above. To protect yourself, use a delivery service that has a tracking # and insurance. Of course, if you receive a defective product or an order that is in some way our error, Keekaroo.com will pay for the return shipping expense.
Can I return the product once it has been opened? Yes! You can't try it if you don't open the box! Our return policy is very simply set to favor you as a Keekaroo.com Customer! If within 30 days of receiving one of our products you are not satisfied, you are able to return it to us, even if you have opened the product.
Do I need to send the item back in the original box? Yes, it will help ensure you receive full credit for your return! The product must be returned in the original packaging and must be in new condition to receive full credit. Refunds will not be provided if the product is damaged due to misuse or neglect on the part of the consumer. Rest assured, if you send it back to us within the 30-day product evaluation period, and in the condition that you received it in we will credit you the full value of your original purchase.
Where should I send my return? Contact Keekaroo Support for a Return Authorization. Please either Email Keekaroo Support or call 1-800-994-2416 to set up a return authorization. We will provide you with the instructions.
Contact Keekaroo
How Can I Contact Customer Service? We’re only an email or a phone call away! Email Keekaroo Support or call us at 1-800-994-2416. Rest assured that if our front line customer support is not able to handle your issue it will be quickly passed on directly to an appropriate member of the Keekaroo.com team.
Complete your Keekaroo Warranty Card Online
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